ServicesContact Center Solutions
Dedicated Offshore Support Teams for Healthcare, Tech, Fintech, and Ecommerce
Build a high-performing support team in weeks without the overhead. ISG delivers fully managed offshore support teams across voice, chat, and email so you can launch faster, reduce costs, and deliver consistent, high-quality customer experiences from day one.
Support Demand Is Growing, but Internal Teams Are Stretched
Long wait times, rising ticket volumes, and limited internal bandwidth are slowing your business down. For healthcare organizations, inefficient scheduling and registration workflows create even more friction, impacting both operations and patient experience.
Long wait times and ticket backlog
Rising support and labor costs
Limited internal bandwidth
Inconsistent patient or customer experience
A High-Performing Contact Center Team Ready When You Are
We don't just provide agents. We build and manage fully integrated support teams aligned to your workflows, KPIs, and customer experience goals.
Launch in Weeks, Not Months
Get a fully trained contact center team up and running fast without the delays of traditional hiring.
Reduce Costs by Up To 60%
Our US-led, Philippines-based model lowers operating costs while maintaining high service quality.
24/7 Omnichannel Support
Provide seamless coverage across voice, chat, and email day or night, as demand grows.
Built for Your Workflows
Whether customer service, technical support, or patient coordination, agents are trained in your systems, processes, and KPIs.
Powering High-Performing Support Operations
More than a provider, ISG is your contact center partner, building and managing dedicated teams that integrate seamlessly with your business and deliver exceptional customer experiences.
Customer Support Teams
Deliver fast, reliable service across every channel: voice, chat, and email; overflow and after-hours coverage; SLA-driven performance management.
Technical Support
Resolve issues quickly with structured, escalation-ready teams: Tier 1 and Tier 2 support, troubleshooting and ticket workflows, seamless escalation handling.
Patient Services
Provide compliant, care-focused support for healthcare operations: scheduling, intake, and registration; care coordination and follow-ups; healthcare-trained agents.
ISO 27001 Certified
We are ISO 27001 Certified, one of the highest international standards when it comes to data information security.
That certification sits on top of 30+ years in the industry, 6,000+ projects across ITO, RPO, and BPO, and a client base that is 90% U.S.-based.
Launch Your Team in 3 Simple Steps
Discover & Plan
We assess your needs, workflows, and KPIs.
Build & Train
We recruit, train, and align your team to your systems.
Launch & Scale
Go live quickly with ongoing management and performance optimization.
More Patient Access. Better Operational Outcomes.
A U.S.-based community health center (FQHC) improved scheduling consistency and reduced missed calls by extending front-desk support with an offshore team.
The challenge: high call volumes during peak hours meant not every patient call was answered. This led to missed appointments, increased pressure on front desk staff, and lost revenue opportunities.
The solution: an offshore support team was introduced to handle inbound calls, patient registration, and appointment scheduling, working as an extension of the existing front desk. Calls routed to the offshore team during peak hours, scheduling and registration handled in real time, and complex cases escalated to onsite staff.
The impact: 60-80% of calls handled by the offshore team, fewer missed calls during busy periods, more appointment slots filled consistently, and reduced interruptions for onsite staff. By extending patient access with offshore support, the organization improved consistency at the front door, capturing more demand and reducing strain on staff without adding headcount.
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IT Help Desk & Technical Support Services
Your employees rely on technology to stay productive. When issues arise, they need fast, knowledgeable support that minimizes downtime and keeps business moving. ISG provides responsive IT Help Desk and Technical Support services that deliver timely issue resolution, exceptional user experiences, and dependable operational support.
Explore this serviceIT Staffing & Staff Augmentation Services
Access experienced technology professionals who integrate seamlessly into your organization, helping you fill critical skill gaps, accelerate project delivery, and adapt to changing business demands.
Explore this serviceRecruitment Process Outsourcing (RPO)
Building exceptional teams starts with an exceptional hiring process. ISG's Recruitment Process Outsourcing (RPO) solutions help organizations attract, engage, and hire top talent through a scalable recruiting model designed to improve hiring quality, reduce time-to-fill, and support long-term workforce growth.
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Get Your Free Strategy Call
Let's Build Your Support Team
Get a custom plan for customer support, technical support, or patient services tailored to your volume, workflows, and goals. Free consultation, no obligation, quick turnaround.
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